Our professional management teams are experts at working with residents, Owners, and Board of Directors, to enhance communication, maximize long-term value, and offer superlative customer service.
Cathcart Property Management customizes and personalizes our management approach to each assignment based upon strategies agreed upon with the client. All of our managers hold at least one license and or designation.
We are members of the following organizations:
The Institute of Real Estate Management (IREM)
Community Association Institute (CAI)
The Blue Ridge Apartment Council (BRAC)
The Virginia Apartment and Management Council (VAMA)
National Apartment Association (NAA)
The Charlottesville-Albemarle Association of Realtors (CAAR)
Society of Human Resources Management (SHRM)
The Charlottesville Chamber of Commerce
Harrisonburg-Rockingham Chamber of Commerce (HR)
Botetourt County Chamber of Commerce
Roanoke Regional Chamber of Commerce
Chesterfield Chamber of Commerce
ChamberRVA (Richmond, VA)
Hampton Roads Chamber
Our Customer-First philosophy is second to none…
At Cathcart, we believe that communication is paramount to successful relationships. As your business partner, it is our responsibility to ensure that your goals and objectives are met. Our team will ensure that you receive the most professional services available.
Resident Services
Cathcart’s award winning customer service team provides prompt and reliable solutions, which ensures resident retention, minimizing turn-over, and ultimately reducing expenses. As part of our Purpose, Vision, and Core Values, our communities are created with our resident’s needs at the forefront. Our extensive amenity packages, coupled with our owner sponsored social events, allow our residents the opportunity to relax and enjoy a carefree lifestyle.
We handle all aspects of resident relations, including: preparing leases, managing existing leases, addressing maintenance issues, and maintaining accurate records. In addition, we follow all applicable Local, State, and Fair Housing Laws, and are well- versed in the Virginia Residential Landlord and Tenant Act.
Resident Satisfaction
Building strong relationships is at the heart of our business. Providing first-class service is of paramount importance; therefore, residents are surveyed annually to ensure they receive the highest level of satisfaction and every expectation is being met. The results can be seen in the many awards and accolades that our team members and communities have garnered. Cathcart Property Management has been the proud recipient of the coveted CEL National Multifamily Award for Excellence for many years in succession.
Maintenance
Maintenance is performed in-house by skilled maintenance personnel. This allows us to focus on quality while keeping expenses down. If we do need to contact an outside company, we are able to use our purchasing power to get the most competitive pricing. Our teams undergo continuous training to ensure we run our communities in the most cost-effective manner. The savings are reflected in the bottom line.
Community Association Management
Cathcart Property Management has a successful track record working with association boards and homeowners. Our knowledge of the industry, coupled with our experience working with governing documents, and the Condominium Act allows us to render reliable information to the board so that they can make educated decisions. Some of Cathcart’s services include:
- Preparing monthly reports
- Coordinating board and membership meetings
- Supervising on-site personnel and contractors
- Addressing violations of association rules and regulations
- Overseeing major restoration and maintenance projects
- Processing architectural compliance forms
- Coordinating and preparing state reports
- Reviewing and managing association insurance needs
- The Cathcart HOA Web site: www.cathcarthoa.com
- Full service professional community association management
- Preparing resale certificates
- Collections
- Overseeing the reserve study process
- Governing document revisions